Customers are the lifeblood of any business. In a typical business, dissatisfied customers don't make repeat customers. One survey shows that they stop patronizing a business for the following reasons:
Employees are both your biggest expense and the key to greater profits. It would be great if most employees felt that their work really mattered to the success of the company. Employee are a company's internal customers. Most leave or are terminated from a job because of unmet, perhaps never spoken, expectations. Today's savvy employers are providing employees with training and tools to help them take responsibility for their own careers.
For employers, below is a Employability Skills Profile from the Conference Board of Canada, which might be a useful tool to assist in communicating your needs:
In every workplace employers and employees have expectations of one another. It is a good idea to try to find out what these expectations are and to be aware of them in your chosen place of work. With the changing nature of work many of these expectations have changed and will continue to do so.
EMPLOYABILITY SKILLS PROFILE:
The Critical Skills Required Of The Workforce
The following list of skills needed for success was compiled by the Corporate Council on Education, a program of the National Business and Education Centre, The Conference Board of Canada.
Those skills which provide the basic foundation to get, keep and progress on a job and to achieve the best results. Canadian employers need a person who can:
The combination of skills, attitudes and behaviors required to get, keep and progress on a job and to achieve the best results. Canadian employers need a person who has:
Those skills needed to work with others on a job and achieve the best results. Employers need a person who can:
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